RETURNS POLICY
100% Money back Guarantee! We believe in our highest quality products so much, that if you are not 100% satisfied with an item you have purchased from our website, you may return the item(s) within 60 days of the purchase date in order to qualify for a full refund of the products purchased.
You should expect to receive your refund within 1 to 2 weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply send us an email at sales@caelumelements.com
100% Customer Satisfaction guaranteed!
SHIPPING
Caelum Elements can be shipped to all 50 states within the United States, Canada, as well as overseas APO/FPO military addresses.
If you’re trying to estimate when a package will be delivered, please note the following:
We ship Monday through Friday, 7am-7pm EST, excluding holidays.
FedEx deliveries occur Monday-Saturday and USPS deliveries occur Monday-Saturday, excluding holidays.
FedEx does NOT deliver to PO Boxes.
FedEx Next Day Air and FedEx 2nd Day Air orders will be processed the same day if the order is placed before 3pm EST. Orders placed after 3pm will be processed the following business day.
Shipping rates will be based upon delivery distance and weight of package being shipped.
Final shipping costs will be stated before completion of checkout.
Orders are shipped as quickly as possible, 99% of the times same day, all orders will go out within 1-2 business days after the order is placed.
Credit card authorization and verification must be received prior to processing.
International shipping cost does not include import fees, customs, duties or value added taxes (VAT).
SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email to the email address provided at the time the order was placed. Please allow 1 business day for the carrier to update the tracking information.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page